Dr. Rosner has designed, developed, and presented hundreds of training programs that focus on three key areas of organizational effectiveness. Any of them can be customized to specifically meet the needs and concerns of your organization.

Dr. Rosner conducting a training session

Training Programs Include Focus On:

  • Communication
    Communication and Listening Skills
    Clear and Effective Business Writing
    Interpersonal Skills
    Speak Up for Yourself: Assertiveness Training
    Telephone Skills
    Enhancing Service Excellence
    The Power of Diversity

  • Leadership and Management Development, Strategic Planning
    Management Skills for First-Line Supervisors
    Win-Win Conflict Management and Negotiation Skills
    The Manager as Interviewer
    Getting Things Done Through People: Leading and Delegating
    Dealing With the Problem Employee
    Problem Solving and Decision Making
    How to Make Meetings Work
    Employee Motivation and Recognition
    Team building
    Leading a Team: Facilitation Skills
    Coaching and Counseling
    Managing Change
    Managing and Motivating Today's Young Worker
    Strategic Planning and Board Development

  • Self Development
    Getting Out of the Stress Mess
    Developing Your Memory and Concentration
    Dealing With Difficult People
    Time Management and Successful Goal Attainment
    Preparing for the Employment Interview
    Learning to Live With Change

    Many of these topics have been combined to create the following 3 day curriculum for your managers and supervisors

3 Days That Will Change
Your Organization Forever

Management Development Curriculum

Day One: Leadership and Management Skills
Day Two: Conflict Management, Leveling, Giving and Receiving Feedback
Day Three: Time Management, Delegation, and Meeting Management

Day One: Leadership and Management Skills

Program Objectives

Participants will:

  • Better understand the role and function of the manager
  • Explore what motivates them and what motivates their employees
  • Listen actively and enhance their listening skills
  • Examine different leadership styles and apply them to their own situations

Program Outline

Leadership, Leadership Styles, and the Manager's Role
The Leadership Challenge
Leadership Styles -- Situational Leadership
Developing and sharing expectations with your employees

Motivation
What motivates us?
Motivation Theories: Maslow, Herzberg, Self-fulfilling Prophecy
Statements that erode self-esteem
How to increase/enhance employee motivation

Communication
One-way versus two-way communication
Barriers to effective communication
Communication styles
Active listening skills

Putting It All Together

Day Two: Conflict Management, Leveling, Giving and Receiving Feedback

Program Objectives

Participants will:

  • Determine the sources of organizational and departmental conflicts
  • Identify five methods for managing conflicts and the situation for which each is best suited
  • Practice leveling skills
  • Practice giving and receiving feedback
  • Improve their ability to manage interpersonal differences

Program Outline

Defining Conflict
The Characteristics of conflict
Content versus emotional conflict

Diagnosing the Conflict
The sources of organizational conflict
Exercise: Diagnosing a personal conflict situation

Simulation: Win As Much As you Can
Competitive versus collaborative approaches to conflict
Why task forces and committees sometimes have difficulty carrying out their missions

Five Methods of Managing Conflict

Leveling With Others and Giving/Receiving Feedback
Learning how to communicate assertively
Tools and techniques for effectively giving and receiving feedback

Film: "Conflict On The Line" with small group discussion

Action Plan for Handling Interpersonal Conflicts

Day Three: Time Management, Delegation, and Meeting Management

Program Objectives

Participants will:

  • Learn to value time as a resource, and view time management as self-management
  • Identify and learn to control their timewasters as much as possible
  • Set goals and priorities and turn them into action plans
  • Learn how to hold an effective meeting
  • Understand the "hidden" traps that may undermine the delegation process
  • Become a more confident delegator and influencer of others

Program Outline

Time Management
Time as a resource
The psychology of time
Setting goals and priorities
Developing an action plan

Identifying timewasters and brainstorming ways to control them

Delegation
Managing versus operating
Barriers to delegation
How to delegate
Reverse delegation and how to combat it
The Responsibility/Authority Matrix

Meeting Management
When to hold a meeting and when not to
Meeting mechanics: what to do before, during, and after the meeting
Hints on how to keep meetings on track

Simulation: A Problem Solving Meeting

Next steps... moving from training to doing.

For more information on how you can take advantage of our Management Development Curriculum, please contact us at (914) 986-5419 or complete the form below:

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